At RosaMia LLC, we take pride in delivering the freshest and most beautiful flowers to our customers. Our refund policy ensures you are satisfied with your purchase and addresses any concerns you may have. If you have any questions or issues, please contact us at z.

1. Refund Eligibility

• Fresh Flowers: If you are not satisfied with the quality of your flowers, you may request a refund within 24 hours of delivery. Please provide a photo of the flowers and a description of the issue to help us process your request.

• Non-Perishable Items: If you have purchased non-perishable items (e.g., vases, accessories), you may request a refund within 14 days of receiving your order. The item must be unused, in its original packaging, and in the same condition that you received it.

• Subscriptions: Subscription fees for flower delivery are non-refundable. However, you can cancel your subscription at any time to prevent future charges. If you experience any issues with your subscription, please contact us for assistance.

2. Non-Refundable Items

Certain items are non-refundable, including:

• Customized or personalized arrangements

• Gift cards

• Sale or clearance items

3. Refund Process

To request a refund, please follow these steps:

• Contact Us: Reach out to our customer service team at luisa@rosamia.club with your order number and reason for the refund request.

• Review and Approval: Our team will review your request and notify you of the approval or rejection of your refund.

• Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, please:

• Check your bank account again.

• Contact your credit card company; it may take some time before your refund is officially posted.

• Contact your bank; there is often some processing time before a refund is posted.

• If you’ve done all of this and still have not received your refund, please contact us at .

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [insert contact email] for further instructions.

6. Shipping

To return your product (non-perishable items), you should mail it to: [insert return address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Information

For any questions regarding this refund policy, please contact us at:

RosaMia Club (“RosaMia LLC”)
2000 Towerside Terrace Apt 1809, Miami, Florida, 33138
Email: luisa@rosamia.club
Phone: +1-305-707-4745

By purchasing from RosaMia Club, you agree to the terms of this refund policy. We value your business and are committed to providing you with the best possible service.